Results 1 to 9 of 9

Thread: VCM Suite unable to detect the vehicles diagnostics protocol

  1. 08-02-2022 #1
    Dre0415
    Dre0415 is offline
    Potential Tuner
    Join Date
    Aug 2022
    Posts
    3

    VCM Suite unable to detect the vehicles diagnostics protocol

    Hello all,
    Ive been trying to use my MPVI2 to tune my 2012 Chevy Sonic 1.4 Turbo. Everytime I connect it to the vehicle re sync interface and then press read I get a error Detect protocol error. Ive read the hptuners support page and followed all the instructions to setup the device. Nothing works. I downloaded the latest drivers and latest software but nothing. Ive tried 3 differenet laptops with windows 11, windows 10, and windows 7 but no change. I have also tried multiple different USB C cables. I tried a USB-C to USB-A, A USB-C to USB-C. But nothing makes it recognize the car. VCM editor will recognize the MPVI2 pulling the serial number and verifcation code with no problems. It will also resync perfectly fine everytime. But as soon as I try to connect it to my sonic I am unable to procceed any further. Is there something im doing wrong?

    Thanks,
    Dre
  2. 08-02-2022 #2
    MikeSeger
    MikeSeger is offline
    Potential Tuner
    Join Date
    Aug 2022
    Posts
    1
    Are you sure you re-synced it properly? I just re-synced on my Sonic, and it worked fine for me.
    -Mike
  3. 08-02-2022 #3
    Dre0415
    Dre0415 is offline
    Potential Tuner
    Join Date
    Aug 2022
    Posts
    3
    Quote Originally Posted by MikeSeger View Post
    Are you sure you re-synced it properly? I just re-synced on my Sonic, and it worked fine for me.
    -Mike

    It seems to be updating properly.
    Screenshot 2022-08-02 164112.png
  4. 08-03-2022 #4
    Bill@HPTuners
    Bill@HPTuners is offline
    HP Tuners Support
    (foff667)     Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,261
    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
  5. 08-03-2022 #5
    Dre0415
    Dre0415 is offline
    Potential Tuner
    Join Date
    Aug 2022
    Posts
    3
    Hi Bill,
    Thanks for your response I did make a ticket#58587 but havent received any response from it yet. Let me know what I got to do to get this car up and running thanks alot.

    Thanks,
    Dre
  6. 08-03-2022 #6
    Bill@HPTuners
    Bill@HPTuners is offline
    HP Tuners Support
    (foff667)     Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,261
    looks like Brian replied to your ticket about 20 minutes ago, let me know if you did not receive the email or run into an issue.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
  7. 02-15-2023 #7
    MikeSpauldingjr
    MikeSpauldingjr is offline
    Potential Tuner
    Join Date
    Feb 2022
    Location
    Swayzee Indiana
    Posts
    3
    What was the solution?
  8. 03-05-2023 #8
    Ahemm2012
    Ahemm2012 is offline
    Potential Tuner
    Join Date
    Nov 2017
    Location
    Dover, DE
    Posts
    2
    Bill im am have a very very similar issue to this and I am in a remote location. Ticket submitted. Can elaborate further. Any help would be appreciated ticket number is 88355
  9. 08-03-2023 #9
    CoolBlueSS
    CoolBlueSS is offline
    Tuner in Training CoolBlueSS's Avatar
    Join Date
    Mar 2007
    Location
    Denton, TX.
    Posts
    34
    I'm having the same issue on a 2008 CTS 3.6 LLT.
« Previous Thread | Next Thread »