MPVI3 Standalone Logs Fail to Read

[sckt]

Brand new users. Did search first and didn't hit anything. Just received the unit today. registered, synced, and setup standalone logging.

Manually started and stopped during a few of drives around town. Just tried to read/download the logs. the first 2 downloaded fine and last 2 fail.

log-0000 192kb good
log-0001 452kb good
log-0002 685kb fails
log-0003 369kb fails

Could it be something I did or does anyone have any ideas?

Thanks

[sckt]

I found the issue/pattern. If I forget to manually stop logging and shut the car off (not unplugging the MPVI3). Those logs are corrupt even if I stop the log after the car is off. Is this normal?

Would have expected some buffering to prevent this.

thanks

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

[sckt]

Ticket opened (65630)

[Bill@HPTuners]

Looks like you just opened this ticket, we will review it shortly.

[Speaker007]

Have the same issue. I have log with size >1mb , thought that the issue because of big size 🤔

[jakebrown617]

Hey guys, I also had issues reading a large (1.8 MB) log off my MPVI3. I noticed that if I reconnected the USB, it would make more progress each time. So, I just kept trying a new read after USB re-plugs and eventually (after maybe 4 or 5 attempts) it succeeded, and asked to save the results to an .hpl file.