Results 1 to 3 of 3

Thread: User id not found/password incorrect

  1. #1
    Advanced Tuner
    Join Date
    Aug 2021
    Posts
    834

    User id not found/password incorrect

    If i try to purchase credits, it takes me to a page to input my account log in credentials. I have changed my password 2 times now and CAN log in under the forums but am unable to log into my account to purchase credits. Now im pretty sure that it asks for email address and password to log into the account, but the forum asks for user id and password. I have tried switching those around with no luck. Any suggestions?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,260
    I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  3. #3
    Advanced Tuner
    Join Date
    Aug 2021
    Posts
    834
    ticket open.