Our email system is down today, we hope to be able to get it up and running today but won't know much more until sometime after 5:30pm EST, sorry for the delay, I can receive all emails but unfortunately have no way to send responses at this time nor can I access any customer accounts.
With that said if you have any questions feel free to ask them here and I'll help as best I can under the circumbstances.
Thanks,
Bill