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Type: Posts; User: Bill@HPTuners

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  1. Replies
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    Looks like Eric already offered you the...

    Looks like Eric already offered you the discounted interface. Not much else we can do in this case, sorry.

    Our products come with a 6 month warranty, your interface was purchased nearly 2 years...
  2. we always recommend using the newest software as...

    we always recommend using the newest software as alot of older applications will not work with 3.x such as 2017+ GM.
  3. Its not an aesthetic, its the code. What you...

    Its not an aesthetic, its the code. What you change changes the code.
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    We offer a discount on a replacement interface,...

    We offer a discount on a replacement interface, if you post your ticket number I can review further.
  5. Try using a bench harness to rule out a wiring...

    Try using a bench harness to rule out a wiring issue.
  6. Currently no short term plans.

    Currently no short term plans.
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    best bet is to UPGRADE to the MPVI2, its only...

    best bet is to UPGRADE to the MPVI2, its only $189+ shipping to do so and all of your licenses from your MPVI1 are transferred to the MPVI2.

    Its what we recommend.
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    Its a catch 22, we've ALWAYS(since 2003) read all...

    Its a catch 22, we've ALWAYS(since 2003) read all modules on the bus, but YOU want them to all default to do not read. Not everyone wants this. Most customers want to connect, click read and it...
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    Sticky: "At the initial launch, Pro Feature Set will give...

    "At the initial launch, Pro Feature Set will give you the ability to use Pro Link, and Expander Hub." this is stated in the original post. There was nothing else promised at launch.
  10. ask if they will tunerlock your calibration, if...

    ask if they will tunerlock your calibration, if they do you will essentially be locked to them unless you replace your ecm so this is a big consideration.

    if they are a shop don't be surprised if...
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    Sounds like you read the FSCM which costs credits...

    Sounds like you read the FSCM which costs credits to license. There is a sticky in the gen 4 section about this very topic. If that is not the case please open a support ticket so that we can...
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    Sticky: Correct, we offer this is a FREE service and we...

    Correct, we offer this is a FREE service and we do NOT return your MPVI1 once we've combined the licenses onto the MPVI2.

    Pro feature set is a software update that allows you to use the pro link,...
  13. By deleting it. Please see attached.

    By deleting it. Please see attached.
  14. Open a support ticket...

    Open a support ticket https://support.hptuners.com/index.php?/Tickets/Submit
  15. 4.5 is old software Update your software...

    4.5 is old software

    Update your software please.
  16. MPVI2 interfaces do not use an application key...

    MPVI2 interfaces do not use an application key based system, never have, never will.
  17. Are you able to provide an example file so I can...

    Are you able to provide an example file so I can test? Also what beta editor version?
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    You can learn more about using RTT here...

    You can learn more about using RTT here http://www.hptuners.com/help/vcm_editor_rtt_using.htm

    We will not be adding any more features to RTT.
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    Works on P01, P59, E38, P04 and I believe P05 and...

    Works on P01, P59, E38, P04 and I believe P05 and a few other GM's off the top of my head. The settings are found under the Tune details window.
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    Yes assuming it wasn't tunerlocked.

    Yes assuming it wasn't tunerlocked.
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    technically GM locks their ecm's, we just develop...

    technically GM locks their ecm's, we just develop ways into them. Creating our own tunerlock requires alot of R&D on our end and in the past we've never charged for them meaning we lose money via...
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    https://www.hptuners.com/product/zr1-modified-ecm-...

    https://www.hptuners.com/product/zr1-modified-ecm-or-ecm-exchange-service/
  23. Appears we already responded to your ticket.

    Appears we already responded to your ticket.
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    Our forum and the customer pages actually aren't...

    Our forum and the customer pages actually aren't tied together in any way. So changing one does not change the other nor does it have any affect on the other.
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    Sticky: If you own an MPVI2 and pro feature set you...

    If you own an MPVI2 and pro feature set you should have no issue logging your LC-1 wideband, if not open a support ticket. Nobody is telling you to spend more $ to buy an AEM.
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