I had to get a new laptop (win 10) and updated the drivers, resynced the interface, got the application key (from an old email a few years back) and serial number off my unit entered and I am at a loss. Why can I not read the vehicle?
I had to get a new laptop (win 10) and updated the drivers, resynced the interface, got the application key (from an old email a few years back) and serial number off my unit entered and I am at a loss. Why can I not read the vehicle?
sounds like you already have a file open.
click File-close, then the read vehicle option should be available.
You can open a support ticket here https://support.hptuners.com/
No surprise here.... You were RIGHT!!!! BUT, now I select Read and I get a "unable to detect vehicles diagnostic protocol". I grabbed my Snap-on scanner to be certain I could talk to the truck and I can. What's the deal, I don't ever recall this happeningOriginally Posted by Bill@HPTuners
What kind of truck?
Any aftermarket stuff like radio or alarm system?
2016 Silverado CCSB 5.3/6L80e, not as slow but still heavy.
If you don't post your tune and logs when you have questions you aren't helping yourself.
2000 classic Chevy K2500 ( think 1998 looking truck) with 5.7 vortec and auto..... and yes, there is a banging new looking pioneer head unit glaring at me...
Sometimes on some vehicles the aftermarket radio's or alarms can make them not be able to read with HP Tuners.
2016 Silverado CCSB 5.3/6L80e, not as slow but still heavy.
If you don't post your tune and logs when you have questions you aren't helping yourself.
I would suggest opening a support ticket, it is certainly odd that a scanner can connect but not our product, personally I suspect a hardware issue with your MPVI1 device
You can open a support ticket here https://support.hptuners.com/
I did for fun plug up and read a 16 Ford F150.... worked fine... Bill still thinking about a ticket? I will unplug the guys radio when time permits to test again. Thanks for the replies and I await your response
Nope, sounds like the VPW chip may have given up the ghost in your device. MPVI3 upgrade is going to be your recommended solution.
You can open a support ticket here https://support.hptuners.com/
Those year vehicles are not affected by A/M radios.
Reply With Quote