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Thread: Escalating support ticket process?

  1. #1
    Tuner
    Join Date
    Sep 2004
    Location
    Springfield, IL
    Posts
    179

    Escalating support ticket process?

    I'm going on what I feel is a lengthy stint of trying to resolve a license key issue through the support e-mails where I'm being repeatedly sent the same license key for new orders. Vehicle is waiting, owner isn't happy, and I'm spinning my wheels presumably because I don't run current software (I don't understand how my software version impacts their license key generation). Just need to loop somebody in that can help resolve this in some kind of a timely manner.
    2016 Camaro SS

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,432
    What is your ticket number?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"