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Thread: Been waiting a week for new liscence

  1. #1

    Been waiting a week for new liscence

    Its been almost a week since I ordered a new liscence, and still have not recieved them. I ordered it through the website, PayPal transaction ID # 1D867208PL864580N
    Someone PM me some info please

  2. #2
    Advanced Tuner
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    if it's the V2 cable then your spam filter likely caught it as credits are instant.... go to your customer logon page and it should show the new credits. Then you can send the app code again.
    Mike Horist
    00 WS6 (TA) | 04 WS6 (GTP Comp G)
    Mike \\#at&\\ horist \\&dot$\\com

    BOTH cars HP Tuners Tuned

  3. #3
    Advanced Tuner
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    Ah, This is most likely what I ran across also. You need to login to your customer center, and then look CAREFULLY for the like that says something like "Send me my most recent Application key" and then watch you email over the next few minutes. I don't think they send it automatically anymore, but on the other hand you can get it without waiting a week like occasionally happened before.

  4. #4
    HP Tuners Support
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    Quote Originally Posted by PSYKOSTEVO
    I don't think they send it automatically anymore, but on the other hand you can get it without waiting a week like occasionally happened before.
    The app keys are instantly generated & sent, if for some reason you didn't receive it its as easy as logging into your account & clicking the link to resend the app key.

    -Bill
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
    Tuner in Training
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    I ordered some credits 5 days ago via fax, can someone update me on this as well.
    I really need them!

    nelson performance
    30 gm credits
    24 ford credits

    thanks,
    allen

    btw, i did email support and the others asking, but no response.
    http://www.ls1truck.com

  6. #6
    HP Tuners Support
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    Quote Originally Posted by Farmtruc
    I ordered some credits 5 days ago via fax, can someone update me on this as well.
    I really need them!

    nelson performance
    30 gm credits
    24 ford credits

    thanks,
    allen

    btw, i did email support and the others asking, but no response.
    Support does not handle faxed orders, I forwarded your email to our sales dept. when I received it but we have been at SEMA with no way to receive faxes.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"