Invalid Cable ID?Unable to read VCM?

[Atkins]

I was able to get the software and drivers installed, I can open the editor and scanner. However, when I try to read anything It states "Invalid cable ID you do not have license support for this interface". When I try to use the HELP>LICENSE INFO>HP It doesn't pull up anything. I also noticed that the S/N on that screen does not match the one on the box, the last two digits are different. When i try to use VCM Suite Info it cannot detect the VCM. What do I need to do to be able to read the vcm, where i can look at my current tune? I am sorry if this should be obvious, I have tried the search but cannot find my answer.

[Bill@HPTuners]

Send support a vcm suite infolog while connected to your interface so we can figure out whats up.

Thanks,
Bill

[Atkins]

Thanks for the help Bill, I just sent the info log.

[Atkins]

I have now tried to read multiple cars, with the same result, so that should narrow it down to my comp or the soft/hardware from HP.


Here is the VCM InfoLog

Operating System: Win32NT 6.0.6000.0
Microsoft .NET: 2.0.50727.312

VCM Suite Product: VCM Editor 2.22.3042.17581
VCM Suite Key: :secret2:
VCM Suite ID: :secret2:

Get license information failed. Serial ID mismatch.

Get credit information failed. Serial ID mismatch.

Credits purchased: GM - 0 Ford - 0 Dodge - 0
Credits used: GM - 0 Ford - 0 Dodge - 0
Credits available: GM - 0 Ford - 0 Dodge - 0

License slots available: 409

No Vehicle Licenses

No vehicle power detected.

ID: :secret2:
Date: 05/23/08
Hardware: 121
Firmware: 112
Part Number: 6220
Rom Status: 0 3F 0 83 0 1 0 FC FF
SPI Info: 20 15 FF FF 4E 41 0 0
Config: 0 88 0 0 0 0
System Status: A2 0 0 0
Comm. Status: 0 0 0 0 0
On Time: 0:00:05.845, 0:00.00

This was with just the interface and not the car.

[Bill@HPTuners]

Yeah it looks like you are using the wrong application key for whatever interface you received from the reseller. I've responded to your email so I can get this resolved for you asap.

[Atkins]

Thanks for the help man, can't beat this kind of support on a sat. night.

[chpmnsws6]

I'm dealing with the same thing right now. I need to right the application key down on my HPT device so I don't lose it again

Email sent to Bill!

[chpmnsws6]

All squared away! I don't think Bill sleeps. We've emailed back and fourth at all times of the day and night and he's almost always had a response within an hour or two.

[jpliss]

My experience was just as good.

Feel free to read mine at the link below

http://www.hptuners.com/forum/showthread.php?t=22600

[shortebus]

I am having the same problem Bill please email me [email protected]

[Bill@HPTuners]

email support.