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Thread: Definition File Failed to Load

  1. #1

    Question Definition File Failed to Load

    When you read your PCM and then try to open the file with VCM Editor and receive this message here's what you should do (as described in the error message):

    1. Redownload & install the newest public software from your customer page and retest the file to see if you still receive the error, if you still get the error proceed to #2

    2. Open a support ticket at and attach the .hpt file as well as a VCM Suite infolog to the ticket
    3. we will send you an update as soon as possible to fix this issue.
    4. the fix will be included in all future shipped software and updates.

    Fixing these issues are #1 when it comes to support so you can be assured that you have our full attention when we recieve one of these emails.

    This error usually means its a new operating system we have yet to come across & we need to map the calibration for your use which takes a few days.

    Thanks for your understanding and patience (we know what it is like to get something new only to have to wait another day to use it).

    The HPTuners team...
    Last edited by Bill@HPTuners; 10-10-2018 at 10:20 AM.
    I count sheep in hex...