Need help installing on new computer

[Tstonee]

Well I had been using an older computer for all my HPT needs... was working great, and then the USB port decides to say F U. BTW, 1 never worked, the only working one was the one that said F U. Soo, No USB ports.. Figured no big deal, use a different laptop...

Get to installing on a new computer.. download scanner and editor from the HPT main page.. and now it's saying I need to use the disk to install the software for the MPVI interface.. Thing is, I lost my disk a long time ago so I do not have it anymore.. Sooo what do I do?

The computer I'm trying to install it one has Windows Vista also.. if that makes any difference.


Uploading pics of what the computer says....


I clicked "I don't have the disc. Show me other options"

I clicked "Check for a solution"

I clicked "Check online for a solution now"

[planethax]

MPVI USB driver installation

[Tstonee]

Thank you. Waiting for laptop to charge so I can go hook it up to the car.

Or wait.. Can I just plug my HPT cable into my computer like while i'm in my room? Or does it need to be connected to my vehicle AND the computer?

[Bill@HPTuners]

Just needs to be connected to the computer, not a vehicle.

[Tstonee]

Scanning the vehicle works now.. However it's not letting me upload a tune to my car.. it won't let me pull one of my .hpt files up in VCM Editor

says unable to open file
index was outside the bounds of array.......

[planethax]

what is the error?
have you tried the latest beta?

[Tstonee]

says unable to open file
index was outside the bounds of array.......



I clicked write entire and I did that... then just saved that File.... Now, that's the ONLY file that I can open in VCM Editor..

[planethax]

you are using Beta?
Email support if you do not have beta file on your customer page

[Tstonee]

you are using Beta?
Email support if you do not have beta file on your customer page

i'm unsure... How do I check that?

I know what I was using on my previous computer had something pop up everytime I opened it saying something about beta.. and now on my new computer, nothing pops up....

[planethax]

goto customer page
http://www.hptuners.com/customers/

See if you have the link for Beta there, if not email support with your serial number and they will put the link there.

[Tstonee]

goto customer page
http://www.hptuners.com/customers/

See if you have the link for Beta there, if not email support with your serial number and they will put the link there.

Emailed them.. Now will I just have to keep refreshing that page for the beta? Or will I get an email back?

[Tstonee]

All is good! Appreciate all the help!

[planethax]

Glad you got it.