Cannot verify cable ID error

[ktmrider]

Went to install a new tune yesterday and got a "Cannot verify cable ID" error. It is connecting for a brief moment then errors out. It even scans thru the different COM ports and finally dis-connects.
Could not find this in the FAQ or search, anyone had this happen?

[S2002S]

Try this:

[ktmrider]

Thanks, I'll check the cable tonite after work. BTW I am using the serial connection, no USB.
S2002S, I am in ABQ as well. Saw your 5000+ signature note and looked it up. I would like to meet up sometime and discuss the software if you are Ok with that.

[S2002S]

Sure! I'll share what meager knowledge I have. I consider myself a novice.

[ktmrider]

Still no luck on the cable issue. S2002S, sent you a PM, would like to "borrow" your cables to eliminate them. I will also try the connection troubleshooter and log a file as per the instructions in another post.

[ktmrider]

Tried all the troubleshooting suggestions with no help. Did a pin out check on the serial cable, all looks good.
Just sent the LOG file with error condition to [email protected] and hope they can help me out.
BTW, it now always generates the "Cable not Found" error.

[ktmrider]

COM1 port died. Did ping test and it failed. Could not figure the port issue out, all internal diagnostics said there was no problem.
Finally bought a USB to Serial adaptor, back on line again! Thx Kevin, S2002S for the help.

[S2002S]

Good news! Is the USB interface any faster?

Brad

[ktmrider]

Seems to be, but I was using my wifes Trailblazer to check so no downloads.
I tell you what tho, compared to the programmers I have for the Dodge it is like lightning with the HPT! Downloads are soooo much faster.