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Thread: Tech Support Needed

  1. 10-07-2014 #1
    CarterTuning
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    Tech Support Needed

    I keep getting a failed hex code error and there is no tech support number can anyone help
  2. 10-07-2014 #2
    edcmat-l1
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    Have you sent them an info log while connected to the car?

    EFI specialist
    Advanced diagnostics, tuning, emissions
    HPtuners dealer and tech support
    email=[email protected]
  3. 10-07-2014 #3
    CarterTuning
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    yes they have sent 2.25 beta twice will not read or write the vehicle with beta 2.25
  4. 10-07-2014 #4
    Bill@HPTuners
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    Posting on the forum in this case won't do much good, make sure you provide feedback via email regarding the updated beta we sent you to test and we'll go from there, these types of issues CANNOT be handled via forum + email.
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