Definition failed to load

[Wpricenj]

Hi , I am new to tuning and this forum , I bought tuning software so I can play with my truck , can't get to the licensing part , after scanning it tells me definitions failed to load and to contact HP tuners , I did yesterday morning but still have not heard anything back , is there something I can do to fix this problem or is this on there end ,thanks for any help

[Bill@HPTuners]

Likely on our end.

[Wpricenj]

Ok so is there a fix that has to b downloaded or is there something else I need to send over , I emailed the attachment with it thanks

[Keith@HPTuners]

You will have to wait for support to get back to you.

[Wpricenj]

Any ideas on how long it usually takes for them to get back to ya ?

[Bill@HPTuners]

if you emailed over the weekend you SHOULD receive a response from us by Tuesday(we play alot of catchup on monday after a weekend but usually can get through everything by the end of the day).

[Wpricenj]

Ok thanks