Im new to all of this but i wanted to know if others have had the same problems or have solutions because most of what i get from customer service is "try updating" or when i sent it in all they did was resync, told me it worked and i got it back to brick my truck.
VCM scanner and editor worked fine for about 2 weeks where it would log and write fine on every try and it slowly became worse and worse with giving me "interface not found" errors in the scanner until it completely stopped logging and certain perameters totally dissapeared like maf in hertz, knock retard, etc. i had some back and forth with customer service where i sent them my logs and debug files and they told me they added some update to my account and to resync. still nothing. they had me send in the unit and told me that they resynced it and it worked. i get it back and it logs but not the parameters i had beforehand so the scanner is still useless and would write every maybe 3 or 4 attempts when it wouldnt get an "unlocker timed out" error or some other myriad of errors.
I contact them again and they tell me to download the beta suite and repoll the vehicle, send them logs etc. i park the truck for a few days.
I had a semi working tune to load so i updated to the beta and go to write the tune. "erase failed" and now the truck wont start, the fuel pump doesnt even prime as is used to and i cant write or connect at all with the truck.
2003 silverado 5.3 and 4l60 in a 1974 c10.
i know squeaky wheel gets the grease but ive been squeaking for over a month now and still dont have a working product. only thing i can think of is to go to BBB but hp tuners had a d- rating for not addressing complaints so theres that. felling more like a guinea pig than a customer right now.