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Thread: Support number or email?

  1. #1
    Potential Tuner
    Join Date
    Apr 2020
    Posts
    5

    Support number or email?

    I purchased the user defined parameters software for my MVP2, but it was licensed on my MVP1 ! How does this get fixed?

  2. #2
    HP Tuners Owner Keith@HPTuners's Avatar
    Join Date
    Sep 2002
    Location
    Chicago, IL
    Posts
    6,955
    Please submit a new support ticket here: https://support.hptuners.com/hc/en-us/requests/new

    No worries, it's an easy fix.
    We got this guy Not Sure, ...

  3. #3
    Potential Tuner
    Join Date
    Apr 2020
    Posts
    5
    I dont think this is an easy fix as you may think. It still is not fixed, and to make matters even better, when i downloaded the new beta, i have lost all ability to flash my 2018 VW GTi. It says I must purchase a new license. Do you guys have a phone number or these support tickets that Im getting no resolution through are your only means of communication?

  4. #4
    Hi Jason - found your tickets in our system and I'm having someone follow up on the original order issue. Additionally, I'll have someone reach out about your issues after installing the Beta. We're working on opening up a phone line, but the best way to get a call about your issue is just to open a ticket at the link provided, include your number, and let us know you'd prefer a call.