MPVI 2 Unsupported Interface

[dbranger94]

So, I was trying to load a cal this morning and got a firmware update. I let it update and went to load the cal again and it said something about the cal not being paired to the VIN or something, so I did a resync. Then it told me I had two credits and I applied them to the device and the vehicle and it seemed happy again. I went to load a cal again and now it says "unsupported interface". Anyone have any ideas? I feel like it had a bad firmware flash or something. I can connect to the car and read PIDs with my nGauge and the VCM Scanner, but not the VCM Editor.

[dbranger94]

BTW, I've tried two computers, three different cables and two different cars and VCM Editor will not read or write using my MPVI2. VCM Scanner works perfectly though. I even generated an info.txt file and everything looks fine. I have the latest 4.10.4 software and FTDI drivers as well. I tried uninstalling the software and deleting the config files and reinstalled and setup everything. Still the same crap.

[Bill@HPTuners]

I'm sorry you're having troubles and we'd love to help you. Have you already opened up a support ticket? If so, do you have your ticket number so that we can review the status? If not, please open a support ticket here: https://support.hptuners.com

[dbranger94]

Yes, I opened a ticket and Brian is helping me out. Looks like I'm gonna have to send it in. I've only had it a little over two weeks. I wish I knew if it was something I did wrong so I don't do it again.

[Bill@HPTuners]

It was nothing you did.