Good Morning

I'm wondering if anyone can advise me on how to provide HP Tuners with Debug and License information. They won't support me until I do.

I'm following the path of This PC, Documents, HP Tuners, Settings. License Debug found.

From here license is blank and debug is Blank. So I have nothing to provide ?????

Ben keeps asking me for this information. I keep sending him screenshots of what's there and we go no further. Stalemate. Did the software upgrade wipe it?

All my problems started after I took a new software update for my 2019 RedEye. This deleted almost all of my Channel list. These channels can not be added back in as they are completely missing and can not be selected. This left me completely blind

I no longer have any way of seeing;

P Ratio
Knock
Injector Duty
Air Flow
Exhaust temps
Exhaust Pressure
Spark advance.
Spark Retard etc


My car sits outside with a new pulley installed and I can Not Drive it as I have no way to Data Log.

This is killing me
Please help if you can.

Thank You

Rick