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Thread: Where are my credits??

  1. #1
    Potential Tuner
    Join Date
    Jun 2007
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    4

    Where are my credits??

    I just recently rebooted my computer and reinstalled my hp.. When I type in the application key that was givin on my last purchase of credits it accepted it, but is showing 0 credits... What do I do??

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
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    28,778
    maybe you used them? go to your license screen under hrelp-license info to see how the credits were used
    You can open a support ticket here https://support.hptuners.com/

  3. #3
    Potential Tuner
    Join Date
    Jun 2007
    Posts
    4
    I did that and its showing them... But what its doing is when I connect with the car (which I have tuned before) it saying that I need credits and its showing that I have 0 total like I have never bought any at all..It makes no sense..

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Contact support with a vcm suite infolog while connected to the vehicle and I'll take a look.
    You can open a support ticket here https://support.hptuners.com/