i paid $1800 for Delta Force Ford tuning package, used it occasionally for couple of years and decided to sell it. but not so fast... sniper told me they refuse to license/support/install the product for the new owner if i sell. which of course means i can't sell it bc no one will be able to anything with it. nice. paid $1800 to tune a handful of cars.
no other software vendor uses hardware fingerprinting to lock their software to one machine and charge you $300 to install it on another (why do that, it's not like you are getting to tune anything for free by having it installed on your laptop AND PC) or refuses to honor ownership transfer. their attempt at an explanation was they have to tech support their products (like their competitors don't) and don't know if they will be supporting 1 or 2 people so they can't afford it.
that's a lie bc once i no longer have the interface i can't use their software on my machine to tune anything, plus i need to order credits ("bullets" they call them) from them to continue to tune. they know from the HW fingerprint ID (which they require you to email them to email you bullets) who is ordering from them. just greedy.
i would have never bought their product had i known i am taking it to my grave. plus a few comments about the product itself. the user interface is weak, forget dragging points on a graph or smoothing functions. and to read/write you have to jump through hoops pressing buttons to save files to interface and then to ECM or PC.
and to order a bullet you have to send them a HW fingerprint generated with their interface connected to your machine, and the HWFP changes if you reconnect. so for that bullet to be valid you have to keep the interface connected and wait for them to manually email you the bullet. that's bullets. but there's more...
there is a separate armadillo shell HWFP used to install and continue to run the software on the machine. the HWFP changes if the architecture of your machine changes. e.g., i have 3 hard drives in my PC - 1 OS drive and 2 data drives. changed 1 data drive and their software stopped working. told them and they wanted to charge me $300 to provide a new key for the new HWFP bc it's considered installing on different machine unless i provide a proof/receipt(!) that i bought a hard drive. WTF??? i have a dozen hard drives laying around, i don't keep track where/when i bought them or keep receipts.
not exactly user friendly imhp. definitely a few evolutionary steps down the latter compared to HPT and EFIlive. it did sorta work to do the job and i was able to use it to tune a few cars, but would have never bought it had they made it clear up front that it cannot be resold. and once i contacted them they should have done something for me to honor the transfer (say i pay their stupid $300 fee to send another key for the new owner) but basically told me sorry, you're SOL. thanks.
anyway, that's been my experience. if you are considering buying their product, think twice, and then think again.
-alex