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Thread: Help please!!

  1. #1
    Tuner in Training
    Join Date
    Sep 2007
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    17

    Help please!!

    I lost my installation cd.....How can I install HP tuners on a new computer without it. I cannot connect to the computer with my MVPI pro to retrieve my calibration number...What to do?

  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Your customer login page at www.hptuners.com has the latest software right on the page.

    MPVI drivers can be found right in the online help file at www.hptuners.com/help or here http://www.hptuners.com/forum/showthread.php?t=5228

    If theres anything else you need just ask.
    You can open a support ticket here https://support.hptuners.com/

  3. #3
    Tuner in Training
    Join Date
    Sep 2007
    Posts
    17

    help

    Hi Bill, I don't know what my serial nmber is.....and cannot log in. If I could connect to the computer I could type in my calibration code and set up an account. I don't know what I'm doing wrong. I see the download now; but it asks me to log in first. HELP PLEASE.

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Your serial number is on the back of your interface.
    You can open a support ticket here https://support.hptuners.com/

  5. #5
    Tuner in Training
    Join Date
    Sep 2007
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    17
    I have tried several times.....I carefully entered the number on the box then my e-mail.....it says invalid info......I have never created an account.

  6. #6
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    email support with your serial number & we'll try and get you setup.
    You can open a support ticket here https://support.hptuners.com/

  7. #7
    Tuner in Training
    Join Date
    Mar 2007
    Posts
    4
    I have lost my MVPI Pro, most likely it was stolen. I sent an email a feww days ago but never recieved a response. Is there anything I can do to get a replacement and have the old one deactivated?