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Thread: No resolution to my ticket

  1. 09-25-2018 #1
    Gripenfelter
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    No resolution to my ticket

    What do you do when there is no resolution to your ticket and support hasn?t responded for the past three emails in the last month?

    VCM editor and scanner keep crashing. Bricked one ECM. Bought a new one. Let me upload one tune and now won?t scan. Paid to have my original ECM unbricked. Won?t scan or load tunes to that one either.

    Used a friend?s HP Tuners controller with my laptop and it works fine.

    Ticket # 141148
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  2. 09-25-2018 #2
    Bill@HPTuners
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    sorry for the delay, I've responded to your ticket, thank you for your patience.
    You can open a support ticket here https://support.hptuners.com/
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  3. 10-03-2018 #3
    trbozee
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    Quote Originally Posted by Gripenfelter View Post
    What do you do when there is no resolution to your ticket and support hasn?t responded for the past three emails in the last month?

    VCM editor and scanner keep crashing. Bricked one ECM. Bought a new one. Let me upload one tune and now won?t scan. Paid to have my original ECM unbricked. Won?t scan or load tunes to that one either.

    Used a friend?s HP Tuners controller with my laptop and it works fine.

    Ticket # 141148
    Just curious, but where did you get the ECM unbricked? I currently have a bricked 98. I have a new one but I now need $300 worth of credits to mearly change the vin #
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