I received my new MVPI2+ on August 6. I opened the box and read through the instructions to get this going. Here is what I did and the result I received:
1. I?m using a Panasonic Toughbook CF-53. I am running Windows 7 Professional. The system processor, RAM, and HHD specs are greater than the minimum requirements for the VCM Suite.
2. I downloaded the VCM Suite, version 4.10.4 and installed.
3. I plugged in the MPVI2+ using the supplied USB (A to C) cable.
4. The system searched for the drivers for the MPVI2+ and I receive a Windows systems message stating ?Device driver software was not successfully installed? and stated the specific reason ?No driver found?
5. I went to the HPTuners website and downloaded the MPVI2+ driver from the link on their webpage. I received the .zip file labeled CDM21228_Setup.
6. I unzipped the file and ran the executable file CDM21228_Setup. I received no errors and it appears the file ran correctly.
7. I plugged in the MPVI2+ device, again, and received the same Windows system message ?No driver found?
I have removed the device and the VCM Suite software and reinstalled multiple times, to include installing ?as administrator? with no success. I am stuck right here. I have submitted a support ticket, but received no ticket number or response. I submitted to support over the weekend and it is Monday in all fairness. Any suggestions for installing the MVPI2+?