I got to my account, click my devices. click add credits. go to cart, checkout enter info like card number hit submit and get:
"Cannot add credits to the <serialnumber>. Contact [email protected] for more information"
it wont let me upload a screen shot, but its just a banner at the top of check page.
any one else have this issue, emailed support, havent gotten a reply yet....
i bought more credits for a 2 a couple weeks ago... no problem
i am sure they will help you give them more money
prolly jump right on that one ha
what is your ticket number? I'll be happy to review the status.
You can open a support ticket here https://support.hptuners.com/
Hey Bill,Originally Posted by Bill@HPTuners
I submitted twice on the site and got no email with a ticket number. I just submitted via email and got a ticket 435461
I think your website support request is not working, or its not sending a ticket received confirmation.
Thank you, we'll be looking into this issue shortly.
You can open a support ticket here https://support.hptuners.com/
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