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Thread: problems with HP TUNERS SOS

  1. #1
    Potential Tuner
    Join Date
    Nov 2024
    Posts
    5

    Angry problems with HP TUNERS SOS

    The problem is with the adapter, we purchased a new MPVI3 adapter. It was registered yesterday. After registration, we cannot connect to the car, it writes an incorrect connection protocol. what could be the problem? Why have your products become so lousy and of poor quality??? We also completed URS training to turn off the environment, now it doesn't work.we installed new drivers and installed the beta version. Nothing helps.
    tech support is not responding Ticket Received - [#464538]
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  2. #2
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
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    28,774
    HP Tuners will be closed on Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day to celebrate the holidays. Please allow extra time for support responses and shipments during this time. Thank you for your understanding, and happy holidays!
    You can open a support ticket here https://support.hptuners.com/

  3. #3
    Banned
    Join Date
    Jan 2021
    Location
    Miami, time to travel, checkout chitown
    Posts
    455
    Quote Originally Posted by Bill@HPTuners View Post
    HP Tuners will be closed on Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day to celebrate the holidays. Please allow extra time for support responses and shipments during this time. Thank you for your understanding, and happy holidays!
    hey bill! whats the status on my tickets? and why all of a sudden nothing about the editor is working now after me sending support what the asked for?

  4. #4
    Potential Tuner
    Join Date
    Nov 2024
    Posts
    5

    Angry

    Good evening, we have sent you the data, tel. address and mail, now we have such a problem.....Is it possible to solve it remotely? by buying some loans?2025-02-05_19-18-57.png2025-02-05_19-20-02.png
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    • File Type: png 1.png (681.0 KB, 7 views)

  5. #5
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
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    28,774
    Quote Originally Posted by stasterskikh View Post
    Good evening, we have sent you the data, tel. address and mail, now we have such a problem.....Is it possible to solve it remotely? by buying some loans?2025-02-05_19-18-57.png2025-02-05_19-20-02.png
    What is your support ticket number?
    You can open a support ticket here https://support.hptuners.com/