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Thread: Incompatible PCM software

  1. #1
    Tuner in Training
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    Incompatible PCM software

    2019 Charger H/C
    Base file read was ok, on install of custom tune error message read " Incompatible PCM software"

  2. #2
    Tuning Addict edcmat-l1's Avatar
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    Quote Originally Posted by bklynbyuld View Post
    2019 Charger H/C
    Base file read was ok, on install of custom tune error message read " Incompatible PCM software"
    Where did your custom tune come from? Sounds like you're trying to write someone else's file.

    Post the base file and custom file here.

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  3. #3
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    incompatible pcm software means the ecm isn't unlocked.
    You can open a support ticket here https://support.hptuners.com/

  4. #4
    Tuner in Training
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    Quote Originally Posted by Bill@HPTuners View Post
    incompatible pcm software means the ecm isn't unlocked.
    It is unlocked but I believe its DiabloSport. Does that matter?

  5. #5
    HP Tuners Support
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    Quote Originally Posted by bklynbyuld View Post
    It is unlocked but I believe its DiabloSport. Does that matter?
    Yes it does. Needs to be returned to stock and then unlocked by us using our unlock method.
    You can open a support ticket here https://support.hptuners.com/

  6. #6
    its telling you don't have the correct unlock. if you want to tune 2018 and up you need a unlock from the company who youre going to use to edit.

  7. #7
    Potential Tuner
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    Quote Originally Posted by Bill@HPTuners View Post
    Yes it does. Needs to be returned to stock and then unlocked by us using our unlock method.
    I'm second owner of a 16 hellcat, it suppossed to be tuned, but I got the MPVI3, bought the Credits and when I tryed to write it says Incompatible PCM software, I guess I have to buy the Dodge PCM Services and send it to HP to permform the unlock services since I have already spent my credits to my PCM.
    am I right?