MPVI3 not recognized in VCM editor

[tsmitty4494]

I got a new MVPI3 interface and I am trying to register the device and re-sync in VCM editor. I am using a laptop with windows 10. When I have the device plugged into the laptop using the provided usb cable, I get this message when trying to re-sync. It seems like VCM editor isn't recognizing the HP tuner. What am I missing here? Does it have to be connected to a OBD port to recognize it?

[dafastlane]

Is there a resolution to this issue. I see the same thing on a new device.

[Kruck]

I did this on Saturday and selected the MVPI2 instead and everything syncd up. I have datalogged and written one small tune to my vehicle after so I know it is working.

[ronklang]

I have the same issue at the user above.
My new MPVI3 connects fine to my desktop and 1 laptop but not my garage computer.
I suspect it is because I plugged it into that laptop before I loaded the software and windows tried to automatically load a driver.
I've deleted the software and reinstalled.
I've deleted drivers.
No amount of disconnecting and reconnecting makes it work.

VCM editor does not recognize that it is plugged in.
VCM Scanner sees it but will not display data.

Any hints or advice how to force it to reinitialize would be greatly appreciated.

Thanks,
Ron

[deelong4002]

I have the same issue at the user above.
My new MPVI3 connects fine to my desktop and 1 laptop but not my garage computer.
I suspect it is because I plugged it into that laptop before I loaded the software and windows tried to automatically load a driver.
I've deleted the software and reinstalled.
I've deleted drivers.
No amount of disconnecting and reconnecting makes it work.

VCM editor does not recognize that it is plugged in.
VCM Scanner sees it but will not display data.

Any hints or advice how to force it to reinitialize would be greatly appreciated.

Thanks,
Ron

You get any resolution? I have the exact same issue. I opened a ticket, but i'm pretty upset i just spent $600 and can't register my device or use it. I've reinstalled the software 3 times, tried beta, and reinstalled the driver. Nothing

[Fullt187]

I am having this same issue with the mpvi3 i just got. the scanner allows it to resync but editor wont.

[Pitbull]

I am having this same issue with the mpvi3 i just got. the scanner allows it to resync but editor wont.

Same... What Computer and version of windows are you using? And is it a cloned version?

[Bill@HPTuners]

I am having this same issue with the mpvi3 i just got. the scanner allows it to resync but editor wont.

Scanner will always take priority over editor, you need to close vcm scanner first in order to resync with vcm editor.

[LilSick]

you are going to want to remember that for later too

when you go to write

[Fullt187]

I’ve tried re syncing it after I closed scanner and still would not work. I’m running windows 10 and I’ve also tried it on the computer with windows 11 I’ve tried the stable version and beta version, but it keeps having the same issue with not connecting in VCM editor.

[Bill@HPTuners]

I would recommend opening a support ticket.