Just bought yesterday and it crashes on my macbook pro m1 chip computer

[cergun]

Hey folks, I just bought race render yesterday -ultimate edition- and when I click play button, it crashes. I could not use it.
I am using a macbook pro with Apple M1 Pro chip with 16gb memory and running on Sequoia 15.3.2

I am not sure what to do next? Should I call paypal and cancel it or is there a fix that I can apply. Tried searching the forum but some people say it is running on apple silicon without natiive support.

Any guidance and help is much appreciated.

Thanks!

[aUser]

Did you remember to license RaceRender after you installed it on the new Mac? I recently updated to a Mini M4, forgot to apply the license to RaceRender and had the inability to open any existing projects (but could create new stuff). After a bit of troubleshooting it dawned on me that the issue was lack of licensing (du-oh!). Hopefully yours is as simple? Once licensed, it seems to work fine with some minimal testing (haven't yet created a complete new video from scratch, but did regenerate part of one using an existing project).

[cergun]

Did you remember to license RaceRender after you installed it on the new Mac? I recently updated to a Mini M4, forgot to apply the license to RaceRender and had the inability to open any existing projects (but could create new stuff). After a bit of troubleshooting it dawned on me that the issue was lack of licensing (du-oh!). Hopefully yours is as simple? Once licensed, it seems to work fine with some minimal testing (haven't yet created a complete new video from scratch, but did regenerate part of one using an existing project).

yes, in fact I first set it up on my mac book pro after paying for the licence. I just recently found some settings that needs to be turned off and now it works. (at least it did 2 weeks back)