Scanner disconnecting at random...

[marc_w]

I usually fire up the laptop before I drive to/from work every day. I have a 50 minute ride, and I usually capture a full 50 minutes of data.

For the last three weeks or so I've been having problems with the scanner disconecting itself while I drive.

It usually happens before I reach 10,000 frames. It happens maybe one out of every two scans.

When it disconencts, it tries multiple times to reconnect, without success.

In order to get it to work, I have to hit the "lightning bolt" disconnect button, and restart the scan through the drop-down menu. It seems as though after I have to restart it like this, there is an even better chance of it dropping out again.

All of my cabling seems tight. This has happened before I had my motherboard swapped out in my COM port post. It seems be a little more frequent now.

I believe ever since I updated to V1.3 a while back, the scanner has taken longer to initialize and pick up data to start scanning. It hasn't been a big deal, just something I noticed. I'm not sure if that's related to this.

Laptop is a Dell Latitude D600. Pentium M (1.5Mhz), 512Mb. McAffee is running, and not "disable-able". Otherwise the system is quiet.

I'm running HPT V1.4 for 2004 GM trucks.

Any ideas?

Thanks!

[TT_Vert]

this problaly doesnt pertain to you, but i noticed that if i had the historogram, dash display, graphs etc logging at same time it would always disconnect. now i just log the dash and ive not had one since.

dave

[marc_w]

TT, thanks... I was loggin with everthing but the dials up there. I removed the histogram and didn't have a cut-out yesterday.

It also occured to me that I haven't rebooted the laptop in a few weeks. (can you believe that?? WINDOWS?!). I kicked it this morning and didn't get any problems.

Strange.

[marc_w]

Okay, I've found I can do one good long 50 minutee scan after a reboot, but that's about it.

If I don't kick it again, there is a "good chance" that it'll fail on the next one.

[WS6snake-eater]

This is the exact same problem I'm having. It started off just a little here and there. As of the last two days it will not connect at all. At 1st I thought it was my laptop so I tried different one. Then I thought it was my car so I tried getting VCM ID's from another car, no luck. I've come to the conclusion now that it is the HPtuners dongle. FWIW, I never had any problems until I updated to the V1.4 If anyone else is having similar issues please speak up. I've been pissed off for 2 days now, (my wife thinks, I hate her). I've been beating my head up against a wall trying to figure this out, and it's just killing me. Could heat mess up the HP dongle? How many of you guys leave it in your car all the time?

[Keith@HPTuners]

e-mail me your customer ID # and I can put a new build on the server for you that has a better connection/recovery algorithm.

[WS6snake-eater]

Damn that is quick service you guys are great...What is your e-mail addy?

[Keith@HPTuners]

[email protected]

[WS6snake-eater]

You've got mail!